Privacy Policy

Who We Are

PABCO Gypsum is a division of PABCO Building Products, LLC. Our website address is: https://pabcogypsum.com.

Privacy

PABCO® Building Products, L.L.C. (PABCO®) and its family of companies understand the concern for the security of your personal information. The purpose of this privacy policy is to describe the kinds of information that we may gather about you; how we may use that information; how we protect it; when we may disclose it; and the choices you have regarding your information.

By visiting this website (“Site”), you are consenting to the practices described in the current version of this privacy policy. If you have visited the Site previously, please review the privacy policy again to be sure you are familiar with its present terms.

If you have any questions or concerns about the privacy or security of your information, you may contact us.

Personally Identifiable Information

We may collect personally identifiable information about you, such as your name, postal or shipping address, telephone numbers, and email address and other information, when you provide it to us through this Site or when you otherwise communicate with us.

Your personally identifiable information may be used by us for all legal purposes, which may include, but are not limited to, processing your transactions, responding to your requests, notifying you of new products, and for administrative purposes. We may use your personally identifiable information to provide the services you request from PABCO® such as product information requests, production registration, and order fulfillment for parts, products or services. We also may use personally identifiable information to send you news about our products or other information. In addition, we may use the information to improve PABCO’s online and other services, such as customer service and product support, and to understand consumer preferences in developing product improvements and innovations. If you apply for employment with PABCO® Gypsum, we may use the personally identifiable information you supply to process your job application.

Personally identifiable information may be shared with third parties including affiliates or subsidiaries of PABCO®, third-party service providers who perform services on our behalf (e.g., providing order fulfillment or delivering packages) in order to enable them to provide such services, and dealers or retailers. In addition, information may be shared with other entities outside of PABCO® (i) as permitted by law, (ii) in the event of a change in ownership of PABCO® or its affiliates or any of their assets, (iii) where deemed necessary by us to comply with a law, regulation, order or other legal process, request or requirement, (iv) to protect the interests or safety of PABCO®, its affiliates, Site visitors, customers, employees, business partners or the public, or (v) to enforce our Terms of Use.

Non-Personally Identifiable Information

We automatically collect non-personally identifiable information from you when you visit our Site. This information includes your Internet Protocol (“IP”) address, which is the number automatically assigned to your computer whenever you access the Internet. This number does not identify your name, email address, or other personal information. We use your IP address to help diagnose problems with our server and to administer our Site.

We also collect non-personally identifiable information through the use of cookies. A cookie is an alphanumeric file that a Web site puts on your hard drive so that it can remember something about you while you are using the Site or when you return to the Site. Cookies make it easier for you to use our Site. We use a cookie in order to retain the contents in your shopping cart while you are checking out other areas on our Site. When you are done, the products in your cart are still there for you to buy. We also use cookies to gather certain aggregate usage information about the numbers and frequency of visitors to our Site and individual pages of our Site. This data helps us improve the appearance and usability of the Site. These cookies do not collect personally identifiable information nor do we combine information collected through these cookies with other personally identifiable information about you. The cookies may remain on your hard drive after you cease using the Site. You may decline to accept cookies by modifying your Web browser settings. If you choose to decline cookies, however, you may not be able to sign up for or use certain features of the Site that depend on your Web browser accepting cookies.

Security

We want you to feel confident about using this Site and we are committed to protecting the personal information we collect. While we cannot guarantee security, we take measures to help protect the personal information that you provide to us.

Third-Parties

We are not responsible for the privacy practices or content of any third-party web sites to which this Site may contain links. Any such links are provided only as a convenience and such provision does not imply endorsement by PABCO® Gypsum.

Miscellaneous

PABCO® reserves the right to make changes to this privacy policy. In the event that PABCO® changes this privacy policy PABCO® will post such changes. Please check this page regularly since your continued use of the Site after any changes to this privacy policy will be deemed to constitute your agreement to such changes. If you have any questions regarding this privacy policy please contact us.

You can contact QuietRock by PABCO® Gypsum by calling 1-800-797-8159 or by mail at:

PABCO® Gypsum/ QuietRock
37851 Cherry Street
Newark, CA 94560

CCPA Privacy Notice For California Users

This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS, effective December 31, 2019, supplements the information contained in the Privacy Policy of Pacific Coast Building Products, Inc. and its family of companies (collectively, “we,” “us,” or “our”) and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws, and any terms defined in the CCPA have the same meaning when used in this notice.

Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:

We obtain the categories of personal information listed above from the following categories of sources:

• Directly from our customers or their agents. For example, from documents that our customers provide to us related to the services for which they engage us.
• Indirectly from our customers or their agents. For example, through information we collect from our customer in the course of providing services to them.
• Directly and indirectly from activity on our websites. For example, from submissions through our website or website usage details collected automatically.

Personal information does not include:

Publicly available information from government records;

• De-identified or aggregated consumer information;
• Information excluded from the CCPA’s scope, like:
  • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data; or
  • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes:
• To fulfill or meet the business-related purposes for which the information is provided. For example, if you provide us with personal information for us to complete a products delivery, we will use that information to make the delivery of products.

• To provide you with information or services that you request from us.
• To carry out our obligations and enforce our rights arising from contracts entered into between you and us, including for billing and collections.
• To provide you with email alerts and other notices concerning our products or services, or events or news, that may be of interest to you.
• To update or improve our websites and present their contents to you.
• As necessary or appropriate to protect the rights, property or safety of us or others.
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
• As described to you when collecting your personal information or as otherwise set forth in the CCPA.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

In the preceding twelve (12) months, we have disclosed the various categories of personal information for a business purpose. We disclose your personal information for a business purpose to the following categories of third parties:

• Our affiliates.
• Service providers.
• Third parties to whom you or your agents authorize us to disclose your personal information in connection with services we provide to you.

Sales of Personal Information

In the preceding twelve (12) months, we have not sold any personal information.

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. To learn more about your California privacy rights, visit https://oag.ca.gov/privacy/ccpa. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting or selling that personal information.
• The categories of third parties with whom we share that personal information.
• The specific pieces of personal information we collected about you (also called a data portability request).

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
3. Debug products to identify and repair errors that impair existing intended functionality.
4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
8. Comply with a legal obligation.
9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above or for more information, please submit a verifiable consumer request to us by either:

• Calling us at 916-631-6500
• Email at HROps@pcci.com

Only you or an authorized agent of yours, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify that you are a resident of California and that you are the person about whom we collected personal information or an authorized representative. In order to meet this requirement, please attach a utility bill in your name for a residence in California with your request.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Contact Information

If you have any questions about this notice, the ways in which we collect and use your personal information, your choices and rights regarding such use, please do not hesitate to contact us at:

Phone: 916-631-6500
Email: HROps@pcci.com
Postal Address: Pacific Coast Building Products, Inc.
Attn: PCCI Human Resources
10811 International Drive
Rancho Cordova, CA 95670

Changes to Our Privacy Notice

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will notify you by email or through a notice on our website homepage.

Privacy Policy Updated June 19, 2023